Frequently Asked Questions

To request a feature, see our development readmap or report a bug, please use our community board (you will have to create a free account). To go to our old support site, go here (deprecated, kept only for reference, information in there is outdated and considered not in effect any longer). If you don't see the answer to your question below, feel free to contact us.
General

Yes and no. No, because we do not have an option for normal users to use the system for free. Yes, because we have a special program that comes with some requirements that will not fit all users. Know if it may apply to you.

Yes. Click the orange button that says Free demo on our main page. Fill in the form. You'll be sent an automtic email with your test credentials. You will also receive a link to a pratical usage tutorial book that you can try on the demo site. The demo site is shared by many users, do not upload or add any sensitive information.

Sure. Feel free to book a video call with us and we'll guide you through who we do things in comma CMMS.
Usage support

From inside your account, there is a help menu option at the top. Tne contents of the help section will change depending on which module you are currently on. For example, if you are on on the checklist module, clicking the help option will open a window that contains a link to a YouTube checklist tutorial. Not all modules have contents on the help option. We are slowly completing the tutorials on YouTube and we had contents as we go.

Alternatively, send us an email to info@commacmms.com with your question. We will reply as soon as possible, usually within 24 hours.

Mobile App

Currently we only have an Android version. We are working on the iOS version which is planned to be available mid 2024. Know more about the mobile app here.
Billing and accounts

If you plan to upgrade or downgrade your account, contact us and we will adjust your invoice for the next billing cycle.

Ensure comma CMMS is a good fit for your requirements (we strongly recommend you try it and have a guided tour before committing), then go to the purchase page. Still unsure if comma CMMS is the right solution for you? Talk to us (info@commacmms.com). We can help you setup the system and negotiate a trial period to ensure the system works for you.


Step 1: Click on the link for the comma package option you selected. You will be sent to our payment gateway parner (2checkout). Ensure the quantities on the form are correct.

Step 2: We will contact you to confirm the payment (please ensure your email address on the payment form is correct). We will send you instructions on how to access your account (please allow for up to 24h to receive a reply).

We accept and will prcess payments made in these ways:
  • We accept online payments using our payment gateway provider. These will be recurring payments managed by 2Checkout. They will send you an email with the payment link when it is time to renew. They will also send you an digital invoice.
  • We accept bank transfer payments, contact us for details. Processing fee applies.
  • We can manage POs and invoices with the SAP ariba platform, please contact us for details if you use it on your company.
Others

We can provide the following services, please contact us for a quote:
  • On-site or remote usage training. We also have video tutorials on YouTube you can follow to get the most out of the system.
  • Total or partial implementation programs. We can do all the work or part of the work of setting up comma CMMS to do exactly what you need.
  • We can bulk import data for you.
  • We can bulk export data for you (but so can you as the system allows export of csv data for most modules).
  • We can create custom modules that add functionality to your installation and/ or interconnect with other systems. Contact us for details.